Shipping and Return Policy
SHIPPING
All orders are processed on the same day and mailed the following business day. Orders placed after 4:00pm EST on any regular business day are processed and mailed the next business day. Orders received on the weekend (Friday after 4:00pm EST, Saturday & Sunday) will process on Monday and mail on the following business day. Most USPS Priority orders are delivered within 2-3 business days providing on the shipping choice upon checkout.
Orders sent outside the United States are at the discretion of each country Customs Authority.
RETURNS
Bella International, Inc. requires all returns to be requested within 30 days of receipt.
All returns require an authorized RMO.
Please contact our Customer Service Team at 1-800-219-0151 to obtain an RMO.
Our 30 day Return Policy:
- A 10% restocking fee will be charged on all returned items.
- Refunds are issued on unopened and undamaged item(s) returned to us.
- Items must be returned in secure & traceable packaging.
- Opened products will be discarded with no refunds or credits issued.
- Gift cards, coupons, promotions, shipping costs, free gifts etc. are non-refundable.
Once the return is received & inspected, credits are usually processed on the same day.
Please allow 8-10 business days for this credit to appear on your statement.
Please mail your return to the address below:
Bella International, Inc.
111 West Second Street, Suite 4000
Jamestown, NY 14701
Bella International, Inc. strictly follows all national and international regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad. Bella International, Inc. is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments. We kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery. Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can’t be delivered due to an address error, or orders seized by Customs in any country. The countries below prohibit the sale of products containing the indicated ingredients; consequently, we may be unable to fill an order for them if you live in one of the affected countries. Please be aware that this list includes but is not limited to all known prohibited products throughout the world. We continue to update and revise this list, based on the most recent information from customs officials, the USPS, and other government and civilian organizations.
The following item(s) cannot be sold outside of the United States: Pomi-T®